1. Consultation and Technical Services
Jinze provides each client with a dedicated representative to ensure new clients receive comprehensive answers during their first inquiry. We offer uninterrupted service 365 days a year, responding quickly to clients' technical needs and collaborating with them in product development. Our technical support is professional, efficient, and comprehensive, providing clients with round-the-clock technical assurance.
2. Delivery Timeline
We are committed to delivering products on time, with a standard order delivery period of 30 to 45 days. Depending on the specific processing requirements of the product, delivery times may vary, but we always strive to complete contract quantities in the shortest time possible.
3. Logistics Services
We offer railway, road, and waterway transportation services to ensure that goods reach their destination safely and in the shortest time possible. For shipments by sea, we guarantee delivery to the designated port within 15 days after the cargo is ready for loading.
4. Financial Settlement and Reconciliation
We provide flexible financial settlement services, including bank acceptance bills and cash collection, with all transactions processed on the same day. Freight charges are settled monthly, sales transactions are settled weekly, and we offer reconciliation services 365 days a year to ensure clients' financial needs are promptly met.
5. Complaint and Grievance Handling
We promise to acknowledge and confirm clients' complaints and grievances within one business day. For quality issues, we will arrive at the client’s site within 2 days for local cases, 4 days for domestic cases outside the province, and 7 days for international cases to conduct verification, and resolve the issue within 10 days. For cases requiring further inspection and analysis, we will provide a final resolution within 15 days.
